Today marks the launch of Accessibilityworks.ca, an online resource and toolkit to help Ontario businesses become aware of and comply with Ontario’s new customer service standard. It is the first standard developed under Accessibility for Ontarians with Disabilities Act (AODA), 2005.
The toolkit is comprised of 2 sections:
- an overview of the customer service standard and its requirements
- a self assessment tool to analyze your knowledge of the standard upon completion of the training module
Businesses, including the non-profit sector, must comply with the new customer service standard by January 1, 2012.
Approximately 1 in 7 Ontarians has a disability and this new standard will improve how we all communicate and serve customers.
Let’s open Ontario businesses to all Customers.
